Refund and Returns Policy

Last Updated: February 28, 2025

Caremetr Refund Policy

At Caremetr, we stand behind the quality of our products. To ensure transparency and fairness, please review our refund policy:

Eligibility for Refund:

• We only process refunds if your device arrives damaged or non-functional in its original packaging.
• Refund requests must be submitted within 7 days of product delivery.

Required Proof for Refund:

• You MUST record a complete unboxing video showing the package condition.
• The video must clearly show you turning on the device and testing its functionality.
• Without this video evidence, we cannot process any refund claims.

Refund Process:

1. Send your unboxing video to WhatsApp 0300 2338054
2. Include your order number and contact details
3. Our team will review your claim within 48 hours
4. If approved, refunds will be processed within 7 business days

We do not accept returns for:

• Products damaged after delivery
• Products with missing parts/accessories
• Buyer’s remorse or change of mind

For any questions regarding our refund policy, please contact hello@caremetr.com or only WhatsApp
0300 2338054